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Privacy Policy

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Britsino operates under a licence issued by the Curaçao Gaming Authority, licence number 8048/JAZ, and we hold ourselves to the standards expected of a regulated gambling operator. This policy sets out how we collect, use, store and protect the information you share with us when you register and play on our platform.

1. Nature and scope of personal data collected

Under GDPR and the Data Protection Act 2018, we are required to inform you precisely what categories of personal data we collect and why we collect them. This obligation exists so that you retain meaningful oversight of the information held about you at all times. We limit our collection to what is necessary for account administration, verification, payments and regulatory compliance.

The information we gather depends on how you interact with our services, ranging from account creation through to withdrawal requests. We collect identity documents to satisfy know-your-customer obligations imposed on us as a licensed operator. Financial details are collected where required to process deposits and withdrawals securely. Technical data is gathered automatically whenever you access our platform.

  • Identification details such as full name, date of birth and residential address
  • Contact information including phone number
  • Identity verification documents, including government-issued ID and proof of address
  • Payment and transaction details linked to deposits and withdrawals
  • Account activity data, including betting history and session records
  • Technical data such as IP address, device type and browser information

You retain the right to ask us what specific data we hold about you at any given time. We will respond to such requests within the timeframes set out under applicable data protection law.

2. Purposes and objectives of data processing

To provide our gaming services lawfully and responsibly, we process personal data for a defined set of purposes rather than collecting information indiscriminately. Each processing activity is tied to a specific legal basis, whether that be contractual necessity, legal obligation, or legitimate interest. We do not process personal data for purposes incompatible with those originally communicated to you.

Account verification exists to confirm your identity and age before you can deposit or withdraw funds. Transaction monitoring allows us to detect fraud and comply with anti-money laundering regulations applicable to licensed gambling operators. Communication data is processed so we can respond to support queries and send account-related notifications. Marketing data, where consented to, allows us to tailor promotional offers relevant to your play patterns.

  • Verifying your identity and age in accordance with licensing requirements
  • Processing deposits, withdrawals and other financial transactions
  • Detecting and preventing fraud, money laundering and other unlawful activity
  • Delivering customer support and responding to account enquiries
  • Sending marketing communications where you have provided consent
  • Meeting reporting obligations to our regulator

This means every processing activity we undertake has a documented purpose and legal justification. Where consent forms the basis of processing, you may withdraw it at any point.

3. Security measures and technical integrity

We want to be clear about the safeguards applied to protect the personal data you entrust to us. Data security is not treated as an afterthought within our operations but as a core requirement built into our systems from the outset. Our obligations under GDPR require that technical and organisational measures be proportionate to the risks associated with the data we process.

Encryption protocols protect data both in transit and at rest across our infrastructure. Access to personal data is restricted to authorised personnel whose roles require it, and access logs are maintained for audit purposes. Regular security assessments are conducted to identify and remediate vulnerabilities before they can be exploited. Payment data is processed through certified third-party providers who maintain their own compliance standards.

Despite these measures, no system can guarantee absolute security. Should a breach occur that affects your personal data, we will notify affected users and the relevant supervisory authority in accordance with legal timeframes.

4. Sharing information with third parties

When you use our platform, certain categories of information may be shared with external parties in order to deliver our services effectively. This sharing is always limited to what is necessary and is governed by contractual arrangements requiring recipients to maintain equivalent data protection standards. We do not sell personal data to third parties for their own marketing purposes.

Payment processors receive transaction data solely to facilitate deposits and withdrawals on your behalf. Identity verification providers process documentation to confirm your age and identity as required under our licensing conditions. Regulatory bodies may receive data where we are legally obliged to report information. Software and platform providers may process technical data necessary to operate our gaming systems.

  • Payment service providers and financial institutions
  • Identity verification and anti-fraud service providers
  • Regulatory authorities and law enforcement agencies where legally required
  • Software providers supporting our gaming platform infrastructure
  • Professional advisers including auditors and legal counsel

Each third-party relationship is governed by a data processing agreement consistent with GDPR requirements. You have the right to request further detail on any specific data sharing arrangement affecting you.

We use cookies and similar tracking technologies to operate our platform, remember your preferences and analyse how our services are used. Cookies are small text files stored on your device that allow us to distinguish you from other users and improve the functionality of our website. Some cookies are strictly necessary for our platform to function, while others support analytics and personalisation.

Essential cookies enable core functions such as maintaining your login session and processing transactions securely. Analytics cookies help us understand usage patterns so we can improve our services over time. Preference cookies remember settings such as language or display options you have selected. Where cookies are not strictly necessary, we request your consent before they are set.

You can manage or withdraw cookie consent at any time through your browser settings or our cookie preference tool. Disabling certain cookies may affect the functionality of our platform.

6. Data retention period

Your data is not held indefinitely once its original purpose has been fulfilled. Retention periods are determined by the legal and regulatory obligations applicable to our licence, alongside legitimate operational requirements such as fraud prevention and dispute resolution. Financial and identity records are typically retained for a minimum period following account closure to satisfy anti-money laundering obligations.

Account data connected to an active profile is retained for as long as your account remains open with us. Transaction records are retained for the period required under applicable financial regulations, generally extending beyond account closure. Marketing preference data is retained only while consent remains valid. Technical logs are retained for shorter periods sufficient to support security monitoring.

Once retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you.

7. User rights over their data

To support your control over personal data, GDPR grants you a defined set of rights that we are obligated to facilitate upon request. These rights exist regardless of the processing purpose or legal basis relied upon, subject to certain statutory exceptions. We aim to respond to all rights requests within one calendar month of receipt.

You may request confirmation of what personal data we hold and access copies of that data. You may ask us to correct inaccurate information or complete incomplete records. You may request erasure of your data where retention is no longer justified. You may object to certain processing activities or request that your data be transferred in a portable format to another provider.

  • Right of access to personal data held about you
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure, subject to statutory retention obligations
  • Right to object to certain processing activities
  • Right to data portability in a structured, commonly used format

Requests can be submitted through our support channels, and we may require identity verification before actioning them. Where a request cannot be fulfilled, we will explain the legal basis for our decision.

8. International data transfers

Under the UK data protection framework governing cross-border data flows, personal data may only be transferred outside the United Kingdom where adequate safeguards are in place. Certain of our service providers operate from jurisdictions outside the UK, which means data transfers occasionally occur as part of routine platform operations. These transfers are conducted in compliance with applicable transfer mechanisms.

Where data is transferred internationally, we rely on standard contractual clauses or equivalent safeguards recognised under UK law. Recipients are contractually bound to apply data protection standards comparable to those required within the UK. We assess the data protection framework of any receiving jurisdiction before authorising a transfer arrangement.

You may request further information regarding the safeguards applied to any specific international transfer involving your data.

9. Privacy policy updates

We may update this privacy policy periodically to reflect changes in our processing activities, legal obligations or operational practices. Updates are necessary to ensure this document remains an accurate reflection of how we handle personal data. Material changes will be communicated to you through appropriate channels ahead of taking effect.

The version published on our platform at any given time represents the current applicable policy. We encourage you to review this page periodically so you remain informed of how your data is processed. Continued use of our services following an update constitutes acknowledgement of the revised terms.

10. Contact information

When you have questions about how your personal data is processed, our support team is available to assist through the contact channels published on our platform. Requests concerning your data protection rights should be directed through these official channels so they can be logged and actioned appropriately. We aim to provide clear and timely responses to all data-related enquiries.

Should you remain unsatisfied with our response, you retain the right to lodge a complaint with the Information Commissioner's Office, the supervisory authority responsible for data protection matters in the United Kingdom. We would nonetheless encourage you to raise any concerns with us directly first, so we have the opportunity to address them.

Responsible gambling notice

Gambling should always remain an enjoyable form of entertainment rather than a source of financial or personal difficulty. If you feel your gambling behaviour is becoming problematic, free and confidential support is available through the National Gambling Helpline on 0808 8020 133, operated by GamCare. Our platform is intended for use exclusively by individuals aged 18 or over.